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Information Technology 禄 Web conferencing, collaboration

Web conferencing, collaboration

窜辞辞尘听惭别别迟颈苍驳蝉

CUNY has secured Zoom for Education licensing to allow faculty and staff to host or participate in online Zoom meetings by telephone, mobile device or computer.

Features

The CUNY implementation of Zoom for Education includes the following:

  • Unlimited meeting聽duration for all meeting sizes
  • Alternate hosts and cohosts
  • Up to 300 meeting participants聽and 49 video feeds
  • Free HD voice over the Internet (VOIP) and Free International Toll Numbers
  • Up to 50 break out rooms to allow a single meeting to be split into separate sessions
  • Meeting features include screen sharing, polling, whiteboard, annotation, recording meetings, chat
  • Integration with Outlook and Google calendars
  • Mobile device support
  • 24脳7 technical support (telephone, chat, trouble tickets)
  • HIPAA-compliant聽(subject to special restrictions)

听摆笔顿贵闭

1. How do I install the Zoom client? KB0011874

The Zoom client can be downloaded when you receive a Zoom meeting invitation. It is also available for download from the聽

2. Where do I find security best practices on the use of Zoom? KB0011880

See the聽 for security best practices and guidelines when using Zoom.

3. Where do I find documentation or training on using Zoom? KB0011881

Zoom聽quick start guides and聽video tutorials聽are available on the Zoom website in the聽

4. Does Zoom provide breakout rooms?聽 KB0011882

Yes, Zoom provides up to 50 breakout rooms to allow a single meeting to be split into separate sessions. 厂别别听聽in the Zoom Help Center for more information.聽

5. Who do I contact for help with Zoom? KB0011883

For issues with CUNY Login or college-based login credentials used to access Zoom, please contact your college help desk.

For issues with using Zoom,聽Zoom聽technical support is available 24×7 via telephone, text chat and trouble tickets as described in 鈥淪upport Process鈥� on the聽聽web page.

6. Does Zoom replace ConnectCUNY Webex? KB0011884

Yes.聽ConnectCUNY聽Webex聽access ends on August 31, 2020. Zoom is available to faculty and staff as the聽ConnectCUNY聽Webex聽replacement starting August 20, 2020.

7. Does Zoom integrate with my email/calendaring application for scheduling meetings and sending invitations?聽 KB0011885

Zoom provides a plugin for Outlook and Outlook Web Access (OWA) that is available from the聽聽web page.

罢丑别听聽web page also provides an extension for web browsers that lets users start a meeting from their web browser or schedule a meeting via Google calendar.

8. Does Zoom allow you to change your video background? KB0011886

Yes, but best alternative (virtual) background results require a 鈥済reen screen.鈥� 厂别别听聽in the Zoom Help Center for more information.

9. Can I join a Zoom meeting without downloading the Zoom client?聽 KB0011887

Yes, you can join a Zoom meeting by telephone or through your web browser.

10. Does Zoom provide a mobile app?聽 KB0011888

Yes, you can download the Zoom app for iOS (iPhone and iPad) from the聽聽and for Android from聽

Information on using the Zoom mobile app is available in the Zoom Help Center聽

11. Does Zoom work on a Chromebook device?聽 KB0011889

Yes. The Zoom client for Chrome can be downloaded from the聽. See the Zoom Help Center 聽topic for more information.

12. What are the limits to the Zoom implementation at CUNY?聽 KB0011890

The Zoom education license implementation at CUNY provides unlimited meeting length and up to 300 participants per meeting.聽

Note that audio and video conferencing quality for Zoom meetings are聽subject to the capabilities of the networks involved, so meetings with 300 participants may not always be viable.

13. Can I record a meeting in Zoom?聽 KB0011891?

Yes.

See 聽in the Zoom Help Center for information on recording a meeting to a Windows or Mac computer.聽

厂别别听聽in the Zoom help center for information on recording from an iOS or Android device in addition to recording from a Window or Mac computer. Cloud recording storage is limited to 0.5 GB.聽

Note:聽Accounts with HIPAA security cannot record to the cloud.

14. Can I change my Zoom account email address from my CUNY Login to an email address?聽 KB0011892

No, if your CUNY Zoom鈥痑ccount was set up using your CUNY Login credentials you cannot change it without losing access to Zoom.鈥�

15. How do I add a Zoom meeting to a scheduled meeting in my calendar?聽 KB0011893

You can install the Zoom Outlook or Google calendar add-in to insert the Zoom meeting details as you create the meeting. You can also schedule a meeting from the Zoom desktop client, a Zoom mobile app or the Zoom web portal and copy the Zoom meeting details into an email message to your meeting participants.

See the Zoom Help Center聽topic for more information on scheduling meetings.

16. Can I schedule Zoom meetings for others? KB0011894

Yes. See the Zoom Help Center聽 topic for more information.

How to Login to Zoom via Browser

  1. Go to聽
  2. Click on Sign in
  3. Enter your聽CUNYfirst Username聽(firstname.lastnameXX@LOGIN.CUNY.EDU where XX are the last two digits of your EMPLID), then your聽CUNYfirst password, and then click聽Login

How to Add Your Outlook Contacts and Calendar to Zoom (Faculty and Staff only)

  1. Go to: https://cuny.zoom.us , Login, go to Profile, then click on Configure Calendar and Contact Service
  2. Click on Exchange when the Select a Service Window pops up
  3. Click on Next
  4. Enter your MEC email (e.g. – janedoe@mec.cuny.edu) and then enter your MEC mail password
  5. Click the dropdown arrow in the Exchange Version field and select Exchange 2016
  6. Enter in the EWS URL field
  7. Click on Authorize. Your Outlook Contacts and Calendar are now integrated with Zoom

How to Schedule a Meeting

Learn the basics of how to schedule a meeting and invite others to participate.

Basic Meeting Controls

Some tips and pointers on how to run a meeting, including sharing your screen, turning on your camera and microphone, and other features and tools.

For An Extended ZOOM Training Tutorial, CLICK BELOW.

ideo Time: 1hr.

骋贰罢听

 

Zoom Webinar Checklist for Hosts

If you’re hosting a聽,聽these steps will help you create the best experience for your panelists, co-hosts, and attendees.

狈辞迟别:听If this is your first time hosting a Zoom webinar, consider reviewing Zoom’s聽articles and videos to become more familiar with webinars:

  • : Includes PDF reference guides and live training information.
  • : Includes video explanation and text content.
  • :听Includes video explanation and text content.

2+ Weeks Before

  • Confirm the date, time, title, and description for your webinar
  • 础蝉蝉颈驳苍听:听host, co-hosts, panelists, and attendees
  • Schedule the webinar
  • Meet with panelists to confirm the webinar’s structure and content
  • Decide whether your webinar will require attendees to register

1 Week Before

  • Review the webinar and account settings to confirm they’re to your liking
  • Finalize your presentation;聽add poll questions聽as needed
  • Check your聽
    • Encourage attendees to聽聽before the meeting
  • Host a聽聽to review the features of Zoom Video Webinars

30 Minutes Before

  • Start the webinar at聽聽or via your host calendar appointment
  • 贰苍补产濒别听聽so that only the host and panelists can join
    • Greet panelists and review everyone’s聽
    • As panelists join, confirm that their audio and video are running smoothly
  • Set up and manage webinar tools:
    • : Click the聽More聽menu at bottom to allow or disable attendee chat
    • : Click the聽More聽menu at bottom to allow panelists to start video and mute on entry
    • : Click the聽Options聽menu at top to allow or disable anonymous questions
    • :听厂别濒别肠迟听Polls聽to prepare to launch the poll
    • : Click聽Live Transcript聽to choose from closed captioning options:
      • Assign transcriptionist roles if applicable
      • Enable Auto-Transcription

15 Minutes Before

  • Run a final audio, webcam video, and content sharing test
  • Review your聽

5 Minutes Before

  • Mute all panelists; they will remain muted until the presentation starts
  • Use the聽broadcast聽button to move from practice to start mode and allow attendees to join
  • Attendees will join muted; they will be able to see and hear panelists
  • Moderator:听 welcome the attendees and let them know you’ll be getting started soon

Webinar Start Time

  • Start recording聽(unless you have enabled automatic recording)
  • Unmute yourself and start the video
  • Begin the presentation with welcome and housekeeping items
    • 听–聽狈辞迟别:听Clicking the link takes you to a resource page on Zoom’s聽website. Scroll down to click on the Webinar slides. Doing so downloads a Powerpoint聽Presentation.
      Zoom's website meeting resources. Links to four PDFs and two powerpoint presentations. "Zoom Video Webinar Housekeeping.pptx" highlighted.
  • Confirm that other presenters are ready to be unmuted and video is on
  • Monitor Q&A聽or chat聽for technical concerns from attendees

After your webinar

  • Trim the webinar recording
  • Send a follow up email to attendees
    • Be sure to include the webinar recording
    • Include a call to action (what you want them to do next) – for example, a聽post-webinar survey link

Get support

  • Visit Zoom’s online聽